National E-Health Card ( Bangladesh )
Tools
Platform
Industry
Duration
OVERVIEW
Problems
Solutions
My Role
My Responsibility
UNDERSTANDING THE USERS
User Research
I started by digging deep into our users' habits to uncover what they truly need from a delivery app.
Pain Points
I pinpointed the exact moments where shoppers get frustrated or stuck during their current routines.
Persona
I built a realistic user profile to ensure every design choice remained focused on our target audience.
Empathy Map
I mapped out our users' emotional journey to better understand what they think, feel, and do while ordering.
USER RESEARCH
PAIN POINTS
PERSONA
EMPATHY MAP
COMPETITOR ANALYSIS
INFORMATION ARCHITECTURE
USER FLOW
MOSCOW TECHNIQUE
STARTING THE DESIGN
User Research
I started by digging deep into our users' habits to uncover what they truly need from a delivery app.
Pain Points
I pinpointed the exact moments where shoppers get frustrated or stuck during their current routines.
Persona
I built a realistic user profile to ensure every design choice remained focused on our target audience.
Empathy Map
I mapped out our users' emotional journey to better understand what they think, feel, and do while ordering.
PAPER WIREFRAMES
No paper wireframes gallery found.
DESIGN SYSTEM
DIGITAL WIREFRAME
No gallery found for this project.
MOCKUPS
No final mockups found for this case study.